TERMS OF SERVICE & REFUND POLICY Cost guarantee applies to the Advanced Package only Starter comes with the guarantee of campaign delivery & ad approval The cost per like/install/click/follow varies and may or may not be as low as advertised in the sales copy. This is because every page/app/website/account is different and they have different costs I will give you a range for the cost you can expect. Failure to achieve that for a min. of one ad set within 1 month of the campaign been put up before the any budget increase entitles you for a full refund. Refund is valid for one campaign where a campaign refers to an ‘Ad’ in Facebook terminology & a campaign in Twitter terminology. Depending upon the package, a refund is only offered if we fail to setup a campaign or we fail to achieve the cost as given in the estimated range. There is no refund provided if your Facebook account gets disabled. You can get us to re-setup the campaigns on a new account whenever you want. Setting up of you’re the campaign in case of the account getting banned is limited to three attempts only with the first attempt being the first account that got disabled. We hold absolutely no responsibility for your account getting banned if you are using a purchased/fake account. It is understood that you are opting for the service knowing all the risks involved with using a bought account. We do not guarantee that the users will interact with your posts or buy your product or use your app or any other activity, which is not covered by the ads. The cost guarantee is valid for the costs achieved by you in the last 30 days only. The cost guarantee covers a minimum of one ad for any package. Cost guarantee applies to the best performing ad in the cheapest ad set. For people already running ads, the cost guarantee is reduction in their current costs. Cost guarantee based off client's previous campaigns do not apply to campaigns run with Lookalike or Custom Audiences. Cost of a campaign and the cost guarantee is to be judged by the active ad sets and not the overall campaign cost. The optimization period is 1-28 days. We need this much time to create the best performing campaign for you. A refund is given only if an Ad campaign is not setup because of reasons from our end. Any guidelines apart from demographics like using a particular set of images or particular ad copy can impact the cost per like/click/app. In such cases, we will not be able to honor a refund request. Conversions are not guaranteed. The only guarantee is the CPC range given at the time of the order. This applies to App Installs, Lead Ads and any other form of objective. The service period is until the ads are running within the given estimated range or the minimum campaign is spent (whichever is earlier). Any changes thereafter shall be asked to be made within two weeks after the service ends i.e. one month when the service starts. Any changes after that would be chargeable at USD 99/revision. A refund includes only the service fee, not the fees for faster/expedited delivery. In case if you have run campaigns for the same entity in the past, a request from our side can be made for access to it if a cost guarantee is involved. Denial of which could void the cost guarantee. If the ads don't run or do not gain impressions, we will do whatever we can to solve the matter. Since this could be due to lot of reasons whichever are nearly impossible to pin-point. This will not be a basis for a refund. You are advised to not run your campaigns during the period when our campaigns are running to avoid under delivery of ads. In case your campaigns are running within the same account, the final bill will include the budget spent on your account as well. This is because due to the 3rd party tools I use, I get charged for the total spend of the entire account. I request you to pause all your ads or create another account wherein only my campaign is running. Unless specified, we don't have any partners or affiliates. We reserve the right to deny services to anybody. If due to some reason you decide to stop running the campaign during the tenure of the service due to any circumstances from your end, you will have three months from the date the first ads were put up to resume the campaign & utilise the remaining days of the service. In all the packages, the fees includes creatives, targeting, copies for one category, URL, product, service or section. Any other category, URL, product, service or section would be charged extra. Please make sure that your URL/Website/Page is not blacklisted by Facebook. In such a scenario, we would not be able to process a refund or change the objective of the campaign. You can however change the URL which is not blacklisted. The new URL should point to the same content as the previous URL. You are expected to read this document & the FAQs (prakhargupta.net/faq) before ordering our services. In the Starter Package, once the estimated costs are achieved, I will not be creating any more ads/creatives/copies or doing further testing. If you require more ads, please upgrade to the Advanced Package or get a revision at aforementioned costs. If there are discrepancies in the content provided in the Cost Estimation questionnaire which is the basis of the cost guarantee & the content provided in the Order questionnaire, cost guarantee will be void. It would be the duty of the client to get an updated cost estimation in case there are differences in the information provided in both the questionnaire. Any update that is made to the campaign which requires pausing the entire campaign or parts of will be made in 72 Business Hours. During the period when an update is made, that period won't be counted in the service period i.e. you will not be paying for the days when the update was being made. Phone support is not offered. Retargeting fees only includes setup of the campaign. For monitoring and optimization, the fees is same as it is for a regular campaign. Cost guarantee applies to an ad's statistic over a period of the last 28 days where it has run (gained impressions/clicks) If you have been forwarded multiple estimations for desktop and mobile traffic, either of the estimation can constitute the cost guarantee. App Install, Lead Ads, Local Awareness campaigns guarantee will be for CPC (CPM for Local Awareness) which is taken as 1/3rd of the CPA (if provided) estimation. It will the client's responsibility to make sure all details on his/her Facebook account is legit in order to avoid getting the account banned It will be the client's responsibility to check with Facebook policy and make sure their business & websites follow the guidelines. (More details on Facebook Policy: https://www.facebook.com/policies/ads/) Complete fees is to be paid in advance before the work commences. You are not charged for a percentage of the ad spend up to USD 100. Beyond that you will be charged as per the current pricing. You shall be informed when you have spent USD 100. Minimum monthly fees is 349USD for continuous service. You can cancel the service within 24 hours of payment confirmation (for campaigns without expedited delivery only). No refund would be provided beyond the 24h window. You can cancel the service within 4 hours of payment confirmation (for campaigns with expedited delivery only). No refund would be provided beyond the 4h window.